Novibet is looking for the next KYC & Customer Support Agent to join our team in our offices in Athens.
Our Customer Support Team is growing!!
Do you have a keen eye on detail? Does the verification of identity challenge you?
Passionate about Online Gaming?
If yes, we would like to meet you!
Novibet, founded in 2010, is an established GameTech company that operates in Europe (Greece, Cyprus, Italy, Ireland), the Americas (Canada, Brazil, Mexico, Chile, Ecuador), and New Zealand. With offices in Greece, Malta, and Brazil, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.
Your role
- Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
- Handle daily internal back-office tasks
- Deal directly & manage effectively customer queries via live chat, email, telephone & social media
- Escalate any suspicious behavior or transactions
- Monitor customer behavior to ensure responsible gambling is observed
- Provide information about products & services
- Build up knowledge of customer verification process for different regulations including verifying player's documents
Requirements
- High School Degree from an accredited University
- Fluency in English & Greek (oral and written)
- Prior experience in a similar role or in a back-office customer support role is appreciated
- Strong analytical skills and attention to detail
- Excellent communication and interpersonal skills
- Computer literacy
- Flexibility to work on shift rotation
Benefits
At Novibet, we do value our people! Our team consists of passionate and highly aspirated professionals who strive for innovation daily! We support everyone to rise and reach their highest potential within a fun, fast-paced and challenging working environment!
We are proud to offer our team the following:
- Competitive remuneration and benefits package including bonus scheme
- Recognition and reward programs to recognize your achievements and contributions
- All the gear you need to support your everyday work life
- A lot of special celebrations, sports and well-being events and team bonding activities
- Supportive team - friendly, international and multicultural environment
- Focus on our people's career development, empowering our team with internal rotation continuous feedback and training